Privacy Policy

Antarctica Media Limited (“Antarctica Media”, “we”, “our”, or “us”) is a full-service media production company based in London, UK. We support clients worldwide with premium video and stills production. We are committed to safeguarding the privacy of individuals and handling all personal data with integrity, transparency, and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our registered office is 18 Geoffrey Avenue, Harold Wood, London RM3 0YH.
Company registration number: 12491389.
Website: www.antarcticamedia.com

1. Consent

By accessing or using our Website, you confirm that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, please discontinue use of our Website.

2. Information We Collect

We only collect personal data when you choose to provide it directly to us, such as when you contact us regarding our services. The information may include:

  • Your full name

  • Email address

  • Telephone number

  • Company name (if applicable)

  • Details of your enquiry and any attachments you send us

We do not collect personal data through our Website unless you actively provide it. We do not sell, rent, or trade your personal data.

3. How We Use Your Information

We use personal information only for legitimate business purposes, including:

  • Responding to enquiries about our services

  • Providing quotations, proposals, or service agreements

  • Fulfilling contractual obligations when you become a client

  • Complying with legal and regulatory obligations

We will not use your data for direct marketing unless you have explicitly consented.

4. Payments

We do not process online payments via this Website. All payments are made via bank transfer (BACS). We do not collect or store credit card details. Any financial information received from your bank is limited to what is necessary for payment identification (e.g., account name and payment reference).

5. Data Retention

  • Client records: retained for up to ten (10) years from the date of last contact, unless a longer retention period is required by law.

  • Enquiries with no resulting business: deleted within six (6) months.

6. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, please note that the transmission of information over the internet is never completely secure, and use of our Website is at your own risk.

7. Third-Party Services

We may use trusted third-party service providers for hosting, email, and secure storage of client information. These providers are bound by strict contractual obligations and may only process your data in accordance with our instructions.

We do not share your personal information with third parties for their own marketing purposes.

8. Cookies & Analytics

Our Website may use cookies or similar technologies to ensure functionality and improve user experience. If we implement analytics tools (such as Google Analytics) in the future, we will update this policy and, where required, seek your consent.

9. Your Data Protection Rights

Under UK GDPR, you have the following rights:

  • Access – request a copy of the personal data we hold about you.

  • Rectification – request correction of inaccurate or incomplete data.

  • Erasure – request deletion of your personal data under certain conditions.

  • Restriction – request we restrict processing of your data under certain conditions.

  • Data Portability – request we transfer your data to another organisation, or to you, under certain conditions.

  • Objection – object to our processing of your data under certain conditions.

Requests can be made free of charge by contacting us (see section 11). We may require proof of identity.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our Website with the “Last Updated” date.

11. Contact Us

For questions, concerns, or to exercise your data protection rights, please contact us:

📧 Email: hello@antarcticamedia.co.uk
📮 Post: Antarctica Media, 18 Geoffrey Avenue, Harold Wood, London RM3 0YH

If you believe your data protection rights have been breached, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk..