FAQs

We offer full-service video and stills production support. We specialise in Event Coverage, Corporate Communication Films, Post-Production Support, Professional Photography (Product, Fashion, Portrait & Landscape) and Bespoke Content Creation for Socials. However, we can support you with any brief. Let's connect and discuss!

Yes, we are equipped to film content outside the UK. Our team has experience with international projects, and we're capable of handling the logistics and legalities of shooting in various locations in North America, Europe, and Asia. We ensure compliance with local regulations and obtain all necessary permits to film internationally, providing a seamless production experience, no matter the location.

Ideally, starting the conversation 6-8 weeks before your deadline is optimal. This timeframe allows us to ensure everything is perfectly in place, upholding the highest quality standards and guaranteeing smooth delivery. However, we understand that content needs can be dynamic and sometimes urgent. We are always here to support you, even with more compressed timelines. Our team is adept at working efficiently to meet your needs, ensuring your project's success without sacrificing quality.

Understanding the importance of budgeting in every project, we pride ourselves on working flexibly with our client's financial constraints. Our approach involves a detailed discussion of your project's scope and objectives, allowing us to tailor our services to fit your budget without compromising on quality. We offer scalable solutions and can adjust project components to meet your financial requirements, whether it involves prioritising key deliverables, modifying production scales, or exploring creative alternatives. We encourage an open conversation about your budget from the outset, ensuring that we align on expectations and deliver the best possible outcome within your means. Our goal is to forge a partnership that achieves your vision most cost-effectively.

Yes, we handle both shooting and post-production. Our full-service approach means we're equipped to manage every aspect of your project from start to finish. During the shooting phase, our skilled production team captures high-quality footage and photographs using state-of-the-art equipment. We then seamlessly transition into post-production, where our talented editors, colourists, and sound engineers work their magic. This phase includes editing, colour grading, sound design, visual effects, and animation, ensuring your project is polished and impactful.

Our pricing is customised to match your project's unique scope and needs, ensuring a solution that aligns perfectly with your budget and vision. To accurately determine the cost, we evaluate several critical factors, including the scale of production, the extent of pre-production and post-production work, the talent and crew required, and any specific equipment and location costs.

The process begins with an initial consultation, during which we explore your project's vision and requirements. Then, we craft a comprehensive proposal that clearly outlines the projected scope of work and provides a detailed cost breakdown. This transparent approach guarantees that you're fully informed about the investment needed for your project, with no hidden surprises. We aim to meet your budgetary needs while ensuring the final product does not compromise quality.

Getting started is as simple as an email, a brief, or a call — whichever you prefer to get the ball rolling. Before we connect, consider the following to ensure our conversation is as productive as possible:

Project Overview: Share a quick summary of your project's goals, who it's for, and what success means to you. Understanding your project's core helps us tailor our approach immediately.

Creative Brief: Do you have specific themes, styles, or concepts in mind? Are there videos or images that capture the essence of what you're envisioning? Your creative inspirations are invaluable to us, so feel free to share anything that sparks your imagination.

Timeline: Knowing your schedule or any critical milestones allows us to effectively align our processes with your needs. We can accommodate whether it's a tight deadline or a longer-term project.

Budget Range: Knowing your budget helps us propose solutions that maximise your investment, ensuring we align with your financial goals from the outset.

Key Contacts: Introduce us to the prominent people on your team who'll be steering the project with us. Establishing these connections early on ensures seamless communication throughout.

Any Existing Materials: If you have logos, brand guidelines, scripts, or anything that needs to be integrated, sharing these with us upfront can jump-start the creative process.

If you're still piecing details together, that's perfectly okay. Our first conversation is ideal for exploring your ideas, asking questions, and laying the groundwork for a successful partnership. We're here to work closely with you, refining your vision and crafting a strategic plan to bring your project to fruition.

Our payment terms are designed to be fair and straightforward, ensuring a smooth collaboration from start to finish. Here's a summary of our standard terms:

Deposit: We require a 50% deposit of the total production costs to commence work on your project. This upfront payment secures your slot in our production schedule and covers initial project costs.

Progress Payments: For longer or more complex projects, we may arrange progress payments. This means the total project cost is divided into milestones, with payment due upon completion of each milestone. We'll outline these milestones in our initial proposal.

Final Payment: The remaining balance is due upon project completion and before the final delivery of the project files. We provide a final review opportunity to ensure you're completely satisfied with the work before this final payment.

Payment Methods: We accept payments via Bank Transfer. Detailed instructions will be provided on our invoices.

Late Payments: To ensure our team can continue to provide high-quality services, we kindly ask that invoices be paid within 30 days of issuance. Late payments may incur late fees.

We strive to make our payment process as convenient and transparent as possible. Should you have any questions or require adjustments to these terms, we're happy to discuss them.

We take the confidentiality and security of your project very seriously and have several measures in place to ensure your information and materials are protected at all times:

Non-Disclosure Agreements (NDAs): We will sign NDAs before sharing any sensitive information, ensuring legal protection for your project details.

Secure Storage and Data Handling: All project files and communications are stored on secure, encrypted servers. Access to these files is restricted to team members directly involved in the project.

Regular Training: Our team regularly undergoes training on data protection and confidentiality best practices to ensure they are up to date on the latest security protocols.

Privacy Policies: We adhere to strict privacy policies that comply with relevant data protection laws, ensuring your information is handled responsibly and ethically.

Project-Specific Measures: Depending on the nature of your project, we can implement additional customised security measures, such as watermarking drafts or using secure viewing platforms for sharing progress.

Your project's integrity and confidentiality are of utmost importance to us, and we are committed to maintaining the highest standards of privacy and security throughout our collaboration.

Our revision process ensures your final product aligns with your vision, offering two rounds of amends after the initial review. Here's how it unfolds:

Initial Draft Review: After completing the initial draft, we invite your feedback to understand your perspective and any desired changes.

First Round of Revisions: We implement your feedback and make necessary adjustments. This is where the most significant changes should be addressed.

Second Round of Revisions: After reviewing the first set of changes, you have another opportunity to request minor tweaks or adjustments.

Final Approval: Once the second round of revisions is complete, we'll finalise the project for your approval.

Should you require additional changes beyond these two rounds, we can accommodate them, subject to additional costs. Our aim is for you to be thoroughly satisfied with the outcome, and we're committed to clear communication and collaboration throughout this process.

The process begins with a conversation—discussing vision, objectives, requirements, and deadlines. This initial step ensures we have a clear understanding of your project's scope. Following this, we'll craft a detailed project proposal that includes the scope of work, timeline, and budget. We'll transition into pre-production once this proposal is agreed upon and signed off.

During pre-production, we focus on scheduling, logistics, and creative development, which may include scriptwriting, storyboarding, and casting, among other elements. Then, we move into the production phase, where our team of skilled professionals captures the required footage and photographs with state-of-the-art equipment and techniques.

Post-production is where the magic truly happens. This crucial step is where all elements—footage, motion graphics, sound mix, colour grading, etc.—are expertly combined to create a final product that's both emotional and engaging.

Finally, once you're completely satisfied with the outcome, we'll deliver the final product in your preferred format(s).

Yes, we are fully insured. Our coverage includes professional indemnity, public liability and employer liability insurance to ensure that all aspects of our projects are protected, giving our clients peace of mind throughout our collaboration. - Certificates can be provided when required.